Instructions

Detailed Ordering Process

1. Order Placement and Subscription Model

  • Placing an Order: Visit our website to place your order. Select the type and quantity of pies you need, with a minimum of 20 pies per order. Choose your preferred delivery schedule: once per week, or up to five times per week, based on your needs.
  • Subscription Model: To simplify your ordering process, consider our subscription model. This ensures a consistent supply of pies according to your chosen delivery frequency, from once to five times per week, without the need to reorder each time. Subscriptions are billed based on your selected delivery schedule, making the invoicing process straightforward.

 

2. Delivery Process

  • Day Zero - Order Confirmation: Once your order is placed, it is processed immediately. If you are on a subscription, your orders are scheduled based on your preferences.


3. Next Day Preparation and Dispatch:

  • TodayPies in Yorkshire: The day after your order, TodayPies prepares your pies to ensure they are freshly made.
  • Chilled Packaging: The pies are packed in chilled packaging with freezer packs to maintain freshness during transit.
  • DPD Logistics: TodayPies labels and packs the orders, which DPD collects and handles for delivery.


4. Delivery:

  • Timely Arrival: Your pies are delivered the next day, typically in the late morning, ready for your lunchtime service.
  • Receiving the Order: Ensure someone is available to receive the delivery. As the pies are perishable, they should not be turned away.
  • Storage: Immediately place the pies in the fridge upon arrival to ensure they remain fresh for 3-5 days. If displayed at room temperature, consume the same day.


5. Invoicing and Payment Terms

Subscription Payments: 

  • Recurring Card Payments: For customers using our subscription model, payments are automatically processed via your preferred credit or debit card based on your selected delivery frequency, ranging from once per week to five times per week. This ensures a seamless and uninterrupted service without the need to manually handle payments.
  • Secure Transactions: All recurring payments are securely processed, and you will receive a confirmation email after each transaction, along with a detailed receipt of your deliveries.


 Single Delivery Invoices:

  • Payment Terms: Invoices for single deliveries must be paid within one week of receipt to ensure continued service. Failure to settle the invoice on time may result in delays or interruptions in future deliveries.

By following this detailed process, we ensure that you receive high-quality, fresh pies with reliable and timely deliveries. If you need any assistance or have changes to your order, our customer service team is ready to help.